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S.No.	Complaint No. Creation Date-Time Closing Date-Time	Subject	Issue Description	Resolution	Status	Action

Note: Your submitted Complaint can be reopened within 48 hours after closure.

Open Issue is newly created and not act yet

Hold Temporarily paused, awaiting an action

closed Issue resolved and completed

Reopened Previously closed issue raised again for further action

Escalate Raised to a higher authority for attention